Shop Confidently. We’re Here to Help
Effective Date: 16 April 2026
At Nexora Cart, we want every order to reach you in the best possible condition. If you receive an incorrect, faulty, broken, or damaged product, we’re here to help with an eligible replacement.
This policy explains our replacement process and the conditions that apply to replacement requests.
Replacement Eligibility
You may request a replacement if the product you receive is:
- Incorrect or different from what you ordered
- Faulty or not functioning properly
- Broken or damaged upon delivery
All replacement requests must be submitted within 30 days of delivery.
Requests made within the first 7 days of delivery are eligible for free replacement. For requests submitted after 7 days but within 30 days, applicable replacement charges may apply.
How to Request a Replacement
To start a replacement request, please contact our support team and provide a clear video showing the issue with the product.
Our team will review the issue and may first assist you with troubleshooting, as some product issues can be related to usage or setup. If the product is confirmed to be incorrect, faulty, broken, or damaged, we will proceed with the applicable replacement process.
Depending on the case, you may be asked to return the product or have it collected by our courier. The product should be kept in its original packaging, including the original box and all accessories.
Replacement Processing
For eligible cases:
- If the product is returned to the designated warehouse, the replacement will be shipped within 5 working days after the returned product is received.
- If courier pickup is arranged, the replacement will be scheduled within 14 working days.
The applicable replacement method will depend on the circumstances of your request.
Important Note
We do not accept replacement requests due to change of mind. This includes situations where you simply no longer want the product, prefer another product, or change your decision after purchase.
Refund Policy
Nexora Cart does not offer refunds. Eligible product issues are handled through our replacement process in accordance with this policy.
Contact Us
For replacement assistance, please contact:
Email: fatimaadnan246890@gmail.com
Your satisfaction matters to us, and we’re committed to making your shopping experience simple, reliable, and hassle-free.